FAQ
DISCLAIMER:
Hair Dance reserves the right to refuse sales from any customers we deem are misusing and/or abusing our Shopify platform. Any fraudulent activities may prevent you from making a purchase on our website.
About Our Brand
+ Is Hair Dance cruelty-free?
We have always been and will be a 100% cruelty-free brand.
+ Are all of your products vegan-friendly?
All of our products are vegan-friendly, except for our Moisture and Strength Conditioner, which contains silk protein, and our Ultra-Light Instant Conditioning Spray in Lemongrass, which contains marine protein.
+ Where are Hair Dance products formulated and made?
We're proudly formulated and made in the USA.
+ What's unique about Hair Dance's formulations?
Our healthy haircare combines the best of ancient wisdom and nature's healing ingredients to restore and maintain scalp and hair vitality. Our mission is to formulate accessible, effective beauty under our strict 10-free standard: no animal testing, parabens, sulfates, silicones, phtalates, DEAs, artificial fragrances, artificial dyes, petroleum, or alcohols.
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Domestic (USA) Orders
+ Where is my order? It says it is still in transit.
Due to the impacts of COVID-19 and reduced staffing, shipping services (including but not limited to USPS and UPS) are facing extreme shipping delays. Once an order has shipped from our warehouse, we are not responsible for any delays associated with shipping and we are unable to see more tracking information than you have been provided with with your tracking number. We kindly ask that you reach out to USPS or UPS directly for more information regarding transit and delivery times with your order.
+ What payment methods may I use to complete my order?
We currently accept VISA, Mastercard, American Express, and PayPal. We are working on adding new payment methods, as well.
+ How do I know if my order was successfully placed?
You should receive a confirmation email with your order receipt and order #. If you can't find it in your inbox, please check your spam/junk folder. If you still can't find it, please get in touch by emailing anna@myhairdance.com.
+ Can I change or cancel my order?
If you have any order change/cancellation requests, please reach out to anna@myhairdance.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your requests. If your order has already been processed and shipped, please refer to our return policy.
+ Who should I reach out to about credit charges?
Please reach out to anna@myhairdance.com and share your first and last name, order #, and any important details so we can best assist you. If you have unknown or multiple charges on your banking statement, you might need to reach out to your bank further to assist, but we will do our best to help in the meantime.
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International Orders
+ Where is my order? It says it is still in transit.
Due to the impacts of COVID-19 and reduced staffing, shipping services (including but not limited to USPS and UPS) are facing extreme shipping delays. Once an order has shipped from our warehouse, we are not responsible for any delays associated with shipping and we are unable to see more tracking information than you have been provided with with your tracking number. We kindly ask that you reach out to USPS or UPS directly for more information regarding transit and delivery times with your order.
+ Where can I purchase your products if I am not based in the US?
We are working hard to make Hair Dance accessible globally for our international friends! For now, our products can be purchased online at MyHairDance.com, Amazon US, and through select international retailers. Please check here for a list of our authorized retail partners and sellers. If you see Hair Dance being sold on an illegitimate website, we kindly ask you to please reach out to anna@myhairdance.com with details.
+ My package has shipped, but has not yet been delivered. I've been waiting for it to arrive for a long time. Can I get a refund?
We are so sorry to hear that your package has not been delivered, yet! Unfortunately, we are not in control of shipping delays. Shipping has been even more delayed due to COVID and its impacts. We are unable to issue a refund if your package is still in transit. As a small business, we appreciate your understanding and patience as we navigate these delays.
Discounts & Promotions
+ Does Hair Dance offer discounts, promotions, and sales on its products?
We sure do! Please subscribe to our newsletter at the bottom of our website and follow us on our social media channels to stay in-the-know about all the latest and greatest with Hair Dance. Please note that we typically only allow one discount code per order. Certain exclusions may apply.
+ Can I use more than one discount code on my order?
At this time, we only allow the use of one discount code per order.
+ Do you offer free samples?
Occasionally, we offer free gifts or samples with purchases, but that is subject to availability.
Products
+ Does the Volumizing Dry Shampoo blend into dark and black hair colors?
Yes, it does! In fact, our Founder + President both have brown and black hair and it blends in perfectly for them. We recommend grabbing a bundle of hair and applying the dry shampoo right at the root where any residue wouldn't be visible. That way, when you lay the bundle of hair back down, residue shouldn't be showing. Some of our customers give the dry shampoo a minute (or a few) to absorb the excess oils before gently massaging it in at the root and then brushing it out, while others start massaging the product in and/or brushing it out immediately to blend the powder in.
+ How long does the Volumizing Dry Shampoo last?
+ What kind of medium is the Volumizing Dry Shampoo?
Our Volumizing Dry Shampoos are all powder-based and aerosol-free.
+ What kind of Silica is used in the Volumizing Dry Shampoos?
We've carefully formulated with Cetyl Alcohol, as it is a fatty-based alcohol derived from vegetables and does not cause drying like traditional Alcohols used in the beauty industry. Cetyl Alcohol helps to condition the hair, leaving it looking and feeling touchably smooth and healthier.
We would recommend trying our Clarifying Growth Shampoo and Moisture and Strength Conditioner.
+ Are your products color-safe?
Yes! We formulate without sulfates, which are known for fading color treatments in hair.
Yes! Our products were formulated with scalp and hair health for all hair types and textures in mind. Our products are especially loved among curly hair types. If you need advice or product recommendations, please reach out to anna@myhairdance.com or send us a direct message on our Instagram so we can better assist you. Don't be shy; we love to help you create your perfect hair routine!
Shipping
We are so sorry to hear that your package has not been delivered, yet! Unfortunately, we are not in control of shipping delays. Shipping has been even more delayed due to COVID and its impacts. We are unable to issue a refund if your package is still in transit. As a small business, we appreciate your understanding and patience as we navigate these delays.
At this time, we offer USPS First Class Mail, USPS Priority Mail, and USPS Priority Mail Express. All orders of $40 or more (before tax and shipping costs) are eligible for free USPS First Class Mail.
If you're ordering from the US, you should receive your order within 2-17 business days once it has been processed and shipped. Any shipment delays and/or issues are out of our control and will likely need to be dealt directly with USPS, but please feel free to email anna@myhairdance.com and we will do what we can to best assist you.
While it is rare, sometimes USPS may mark a package "delivered", only for it to be delivered a few days later. We ask that you kindly wait 72 hours after it has been marked "delivered" to see if it shows up. If you haven't received your order within this time frame, please reach out to us at anna@myhairdance.com and we will do what we can to best assist you. Please note that Hair Dance is not responsible for lost/stolen orders or orders where the customer has provided the incorrect address.
While we wish we could, we're unable to. You may be liable to pay any local sales taxes and customs duties on arrival of your order. You are responsible for paying these costs, in order for your package to be delivered. We recommend looking into this before place an international order, if you foresee it being an issue.
Exchanges and Returns
+ What is your return policy?
As a small business, striving for 100% customer satisfaction is important to us. We apologize, but we are unable to credit shipping costs. Travel-friendly size products, bundles, pillowcases, and sets are NOT eligible for return. You may return or exchange any eligible (unopened and unused) items by mail within 30 days of you receiving your order for a refund to the payment used or for store credit. We reserve the right to deny any return/exchanges or to cancel future orders from customers we perceive to be misusing/abusing our return/exchange policy.
Please email anna@myhairdance.com and we will start working on any applicable exchanges/returns for you. Please allow 7-10 days for your returned merchandise to arrive and be processed. Once received, we will issue a return/credit to you. Please note that every bank's processing time is different, so there may be a waiting period before the refund posts to your bank/credit account.
Due to the recent pandemic and its impact, it is possible that you may experience a longer wait time to receive your order. We are operating as quickly as possible to ensure the safety of our employees. Thank you for your patience!